Accounts
- Data Retention: Our store does not retain copies of sold accounts; therefore, files cannot be restored.
- Support Requirements: Be prepared to provide screenshots and relevant information upon request by our support team.
- Immediate Use: Activate and use the purchased product immediately; delays may affect functionality.
- User Responsibility: Ensure you are knowledgeable about the product’s usage. We do not offer tests, training, or guidance on the subtleties of account operations.
- Browser Compatibility: Access purchased accounts exclusively through the Mozilla browser to prevent account blocking due to device discrepancies. Replacements will be denied for accounts locked due to access from unauthorized browsers.
- Password Changes: For Google Voice and related packages, you are required to change login passwords within 7 days of purchase.
- Bank Verification: Attach purchased banks for verification to your accounts within 7 days and request mini deposits accordingly.
- Proxy Services: Private proxies come with a 30-day operational guarantee from the activation date. Replacements are only provided if the proxy becomes inactive. Requests for replacements due to changes of mind, country preferences, or incompatibility will be disregarded. Subscription cancellations post-activation are not permitted.
Virtual Cards
- Network Responsibility: Customers are responsible for maintaining network connections to access and use Ekame services.
- Card Issuance: Ekame provides virtual prepaid Visa and Mastercard bank cards ready for online payment immediately after successful registration.
- Card Nature: All cards offered are standard prepaid cards, available for purchase and online use worldwide, regardless of the customer’s location.
- Automated Service: Card issuance is automated and available 24/7, delivering virtual prepaid cards immediately upon payment acceptance.
- Delivery Issues: If a successfully paid card is not received due to network issues or other valid reasons, Ekame will send the card to the provided email address on the next business day. If no email was provided, contact our Support Team with your Payment ID and proof of payment to retrieve your card.
- Card Registration: All virtual prepaid cards must be registered on the Ekame website before use via the Card Balance and Registration section. No ID or additional documents are required for registration.
- Address Verification: Our cards support Address Verification Service (AVS) and can be registered with any real name and billing address.
- Usage Limitations: Virtual prepaid cards are for online use only and cannot be used for cash withdrawals. They cannot be used at merchants that do not require a security code (CVV, CVC) for authorization.
- Declined Transactions: If a transaction is declined by a merchant, the card cannot be used at that merchant for the next 24 hours.
- Fraud Prevention: Multiple suspicious transactions may result in card blocking. For example, the bank will block your card after three failed transaction attempts.
- Illegal Use: Attempts to use Ekame virtual prepaid cards for fraudulent or illegal purposes may result in card blocking.
- Negative Balances: Negative balances (overdrafts) are not possible. Attempts to create a negative balance will be considered fraudulent and may lead to card blocking.
- Expiration: Expired cards cannot be returned or replaced. It is the buyer’s responsibility to use the card before expiration.
- Fees: All fees are non-refundable.
- Blocked Cards: Balances on cards blocked due to customer fault are non-refundable.