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General
What is EKAME?
EKAME is a one-stop shop for virtual cards, SMS verification numbers, proxies, SMM services, ready-made accounts, business managers and RDP — all paid from a single balance.
Do I need an account?
Yes. Create a free account, top up your balance, and order any service instantly from your dashboard.
How fast is delivery?
Most products are delivered instantly (SMS numbers, proxies, accounts, SMM). Some items such as BM accounts and RDP are fulfilled manually shortly after checkout.
How do I contact support?
Reach us 24/7 on Telegram — we usually reply within minutes.
Payments & Balance
How do I top up my balance?
Go to My Account → Add funds and pay with crypto, Alipay or WeChat. Your balance updates automatically once the payment confirms.
Which payment methods do you accept?
Cryptocurrency, Alipay and WeChat. Crypto deposits are credited after network confirmation.
Is my balance refundable?
Balance is used to purchase digital services and is generally non-refundable once a service is delivered. Contact support for any payment issue.
I paid but my balance is not updated.
Crypto can take a few minutes to confirm. If it still hasn’t appeared after that, message support with your transaction hash.
Virtual Cards
How fast will I receive my virtual card?
The card starts issuing as soon as you place the order.
Can I use the cards for Google Ads or Facebook?
Yes — our cards work on major ad platforms and most online merchants.
Are the cards reloadable?
Yes, you can top up card balances. Card durations range from 1 day to 1 year depending on the plan.
What fees apply?
A small refund fee (2%) and chargeback rules apply. Full details are listed on the Virtual Cards page under “Fees & compliance”.
SMS Numbers
How does SMS verification work?
Pick a country and service, get a temporary number, then wait for the code — it appears automatically and you copy it into the target site.
What if no code arrives?
If the code doesn’t arrive before the number expires, use Cancel & refund and the cost returns to your balance.
Can I reuse a number?
Numbers are single-use per activation. Order a new one for each verification.
Proxies
What proxy types do you offer?
Dedicated IPv4 proxies by country, with both HTTP and SOCKS5 access included.
Can I renew a proxy?
Yes. On the My Proxies page you can extend any proxy in one click — renewal is $0.10 per day.
How are proxies delivered?
Instantly. IP, ports, username and password appear in your proxy orders right after purchase.
SMM
How does the SMM panel work?
Choose a category and service, paste your link, set quantity and order — delivery starts automatically.
Why was my SMM order not accepted?
Usually the link format is wrong or the quantity is outside the service’s min/max. Check the service requirements and try again.
Accounts & BM
Are the accounts verified?
We offer verified and aged variants depending on the platform. Details are listed on each product.
How do I get my account details?
Maxvia accounts are delivered instantly and shown in My account orders. BM accounts are fulfilled after checkout and delivered manually.
Do you offer replacements?
Yes — replacements are provided within 24–48 hours if an account is restricted due to our fault.
RDP
What is an RDP server used for?
RDP lets you remotely control a Windows desktop or server — useful for advertising, automation and safe work environments.
Do I get admin access?
Yes. All EKAME RDP plans come with full administrator access, so you can install anything.
What is not allowed on RDP?
No DDoS/DoS, port scanning, brute force, scam/phishing/adult hosting, or crypto mining. Violations end in termination without refund.
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